Hey fellow bakers, we have put a few frequently asked questions answers below to help you!
When buying a 3, 6 or 12 month subscription you have the following options.
Option 1 – You can send the subscription directly to the recipient, our dispatch times are usually around 3 to 5 working days from date of order so please have this in mind if you need it to arrive on a certain date.
Option 2 – You can have the subscription sent to yourself and then you can pass this on in person (this is a good idea if you want to wrap or if it’s part of other gifts) Only the first box would be dispatched to you and then the recipient would activate the remaining subscription at their leisure to any desired address in the UK using the instructions found in the first box.
Yes you can do this at the checkout by adding your comment in the add note box.
Yes as all of our first boxes would have at least 3 month shelf life and no further boxes are sent until the recipient activates the account.
All of our boxes are dispatched with a minimum of 3 months shelf life.
Yes you must activate your subscription if you have been gifted or bought a fixed term subscription, you can do this by following the instructions on the welcome to the club card found in your first box along with your unique membership number. Please note that until you have activated your subscription nothing will be dispatched, you have 12 months to activate your fixed term subscription.
Please make sure you have activated your subscription, If you have and you are still having issues then please contact our subscription team quoting your membership number – email@example.com
Unfortunately we don’t at the moment but our development team are always creating new products so watch this space…..
When you have activated your account then Bread Boxes are dispatched on the 18th of each month and Trend boxes are dispatched on the 28th of each month.
For the majority of our subscriptions all you will need is a mixing bowl, baking tray and sometimes a rolling pin.
Get in touch
If your answer isn’t covered above., then get in touch, our team will be more than happy to help you.