Our Delivery Policy
Standard shipping is 3-5 working days from order.
Standard delivery is free with all orders
Auto-renew subscriptions – Free delivery. All subscription boxes ship on the 18th of the month following signup – this excludes gift subscriptions, which ship the first box and gift certificate within 3-5 days
If an order contains a subscription as well as other seasonal products, we will dispatch the other products immediately and standard delivery will be charged. The subscription box will then be shipped around the middle of the following month.
A gift subscription must be activated on or before the 15th to receive a box on the 18th of that month. Subscriptions activated after the 15th of the month will fall into the following month’s subscription dispatch.
We want you to be completely satisfied with your purchase. In the unfortunate event that you are not, please contact us by email at firstname.lastname@example.org within 7 days of receiving the item. You can then simply return the item to us unopened, in its original condition and packaging with any enclosed documentation, within 14 days of receipt. We will issue a full refund once we receive it.
- Goods will only be accepted for return if they are dispatched within 14 days of delivery unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using a delivery service that insures you of the value of the goods.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty, and a refund is made.
This policy only covers products bought directly through Bakerboxx.com and does not cover products bought from our partner sites. For any Baker Boxx products bought from our partner sites please refer to their delivery policy.
Get in touch
We love hearing from you! For subscription issues, you may find the answer in our help section, if you have a question about a recent order, or existing subscription, please complete the form below and our customer care team will contact you shortly.